Miner - Homeless Management Information System

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Request Technical Assistance

To request assistance or report an issue, please access our user-friendly ticket support system at:

www.bitfocus.com/ticket

Simply open a new ticket, and Bitfocus staff will be alerted to your request.

You may also create an automatic support ticket by emailing:
support@bitfocus.com

Contact information supplied will not be used for any non-HMIS purposes.

Request Live Remote Support

Notice: In order to use remote support, you must have a technician online and expecting your support request. If you have not yet spoken with support, please fill out the above support request form, or call support at 1-800-783-0210, Ext 2.

Full Name:

Please enter your name and submit. You will be asked to "Run" an application. Select either "RUN" or "OK" to all prompts and wait for a technician to connect. If you are using a non-Internet Exporer browser, you may have to save the application to your desktop then run it.